Refund and Cancellation Policy
At Utsavware, we are committed to ensuring a satisfying shopping experience for our customers. Please read our Refund and Cancellation Policy carefully to understand your rights as a customer.
Cancellation Policy
Order Cancellations: You can cancel your order anytime before it is dispatched. Once the order has been shipped, cancellation is no longer possible.
How to Cancel: To cancel your order, please contact our customer support team with your order details. We will process your cancellation and initiate a refund within 5-7 business days.
Refund Policy
Eligibility for Refunds:
Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or initiate a full refund.
Incorrect Products: If you receive an incorrect product, we will replace it with the correct item or offer a full refund.
Unopened and Unused Products: If you change your mind after receiving the product, you can return it within 14 days, provided it is unopened and in its original packaging. Return shipping costs will be the responsibility of the customer.
Refund Process:
Return Initiation: To initiate a return, please contact our customer support with your order details. We will provide you with a return authorization and instructions on how to return the product.
Refund Method: Once we receive the returned product and verify its condition, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.
Non-Refundable Items
Products that have been used, damaged after delivery, or are not in their original condition.
Customized or personalized items, unless they arrive damaged or defective.
Contact Us
For any questions regarding our Refund and Cancellation Policy, please reach out to our customer support team at Phone: +91 8628937594/ Email: info@utsavware.com, We are here to help!
Note: This policy is applicable only for purchases made directly through our website. For products purchased from other retailers, please refer to their respective policies.